Reputation Management that builds customer trust
What is Reputation Management?
Reputation management is the practice of monitoring and supporting how your business is reviewed online. This can be "on-platform" like Google Reviews and Facebook Reviews. But also on review aggregators like Trustpilot, Yelp, and Healthgrades.
Why is Reputation Management important?
93% of customers read online reviews before taking an action. It's imperative that every business has processes in place to build reviews online to ensure potential customers can trust their brand before making a decision.
For healthcare brands, in particular, reputation management is even more important as algorithms critique healthcare brands more strictly (YMYL) expecting them to clearly demonstrate Experience, Expertise, Authority, and Trust (EEAT), in order to rank effectively on their platforms.
My Reputation Management Process
How it works: Automated Reputation Management System
Connect your business to GRO Reviews Software: With a few clicks we can connect your website and database to my GRO Reviews tool.
Automatically request reviews from historic customers: If you haven't historically been collecting reviews, no problem! We can automatically request reviews from your old customers, we call this "Review Reactivation"
Automatically request reviews from recent customers (ongoing): We'll then set up an automation to request reviews from your recent customers on an ongoing basis.
Automatically respond to every review within 24 hours: The GRO Reviews software automatically responds to every Google Review received, building engagement online while you sleep.
Repurpose 5 star reviews for social media content: The GRO Reviews tool automatically takes 5 stat reviews and posts them to your Instagram and/or Facebook profiles, squeezing the most out of your hard-earned reviews, and turning customers into promoters.
How Reputation Management can feel:
I don't have a consistent flow of reviews coming in 😟
It's manual, boring, a real time sucker 😖
It's awkward asking customers for reviews face to face 😵💫
What my Reputation Management system does:
Provides a regular flow of customer reviews ✅
Is an automated system that runs in the background ✅
Automated requests sent via text / email to clients ✅
